- Establishment of Grievance Redressal Mechanism (GRM) is a crucial component to effectuate the timely redressal of grievances and sustainable project activity execution. A Grievance Redressal Cell (GRC) is formed at the level of the Project Management Unit which will be headed by the Project Director (PD), RFBDP, who will be helped by the DPD (RFBDP) and will serve as the Grievance Redressal Officer (GRO).
- The GRO will receive Project related complaints from the PMU/DMU’s/FMU’s and would present them to the PD, RFBDP for proceeding with the redressal. The PD, RFBDP may form a committee (if required) for the redressal of any complaint.
- The purpose of the Grievance Redressal Cell (GRC) is to provide a structured way for stakeholders (those who consider themselves affected by the project’s activities) to voice their grievances, concerns, queries, and issues. The Common Complaint Form to register a complaint is available in the download section. Contact of the GRC is given:
Contact of the Grievance Cell:
Project Director
PMU, R.F.B.D.P.
Rajasthan Vaniki Evam Jaiv Vividhata Vikas Samiti (RVJVVS)
Aravalli Bhawan, Jhalana Inst. Area
Jaipur 302004, Rajasthan, India
Phone: 0141 – 2709101
Email Id: pdrfbdp.forest@rajasthan.gov.in
